How local conditions change the work
Mountain homes see freeze damage and snowmelt, as in Conifer, where the elevation is higher than Evergreen and many properties rely on wells and septic systems. Creek-side communities see sudden flooding. City neighborhoods such as Golden have municipal water and sewer, so the first call may include the city utility.
Indian Hills is a mixed case. Part of the community is served by the Indian Hills Water District, and other homes use wells and septic, so a water loss there can involve a supply issue as well as a house issue. See the Indian Hills page for details.
What to expect when you call from outside Evergreen
Dispatch asks for your address, the source of the water and what is affected. Road and weather conditions can change how quickly a crew can reach a canyon or mountain address, and the dispatcher tells you what to expect without promising an arrival time. While you wait, the page for your town lists steps to take safely.
Mention-only places that sometimes come up include Lakewood, Genesee and Red Rocks Park. Genesee uses the Golden post office, and Red Rocks Park sits near Morrison. If your address is nearby and not listed, call and ask. Dispatch can confirm whether it is within the service area.
Who runs the water and sewer in each area
A water loss sometimes starts outside the house, so it helps to know which utility serves your address. These are the providers named by their own sites or by Jefferson County.
| Area | Water and sewer | Where to ask |
|---|
| Evergreen and Kittredge area | Evergreen Metropolitan District, which runs water and wastewater service and operates the Kittredge Sanitation and Water system | The district's customer line |
| Golden | City of Golden, which provides both water and sewer | The city's utilities emergency line |
| Morrison | Town of Morrison, which runs its own water and wastewater plants | Town Hall on Colorado Highway 8 |
| Indian Hills | Indian Hills Water District for part of the community, private wells and septic elsewhere | The district, or Jefferson County Public Health for septic |
| Conifer and Idledale | Mixed, with wells and septic common in the mountain areas | Jefferson County Public Health for septic and well questions |
Septic systems in unincorporated Jefferson County are regulated by Jefferson County Public Health, and private well owners are responsible for their own water testing. If a flood reached a well or a septic tank, get both checked before you resume normal use. Jefferson County Building Safety handles permits in unincorporated areas, and Golden and Morrison have their own building offices.
What to have ready when you call
Dispatch works faster when you can answer a few questions. You do not need perfect information, and a rough answer is fine.
- The street address and the nearest cross road or landmark.
- Where the water is coming from and whether it has been stopped.
- Which rooms and floors are wet and about how long it has been wet.
- Whether the water looks clean, cloudy or smells like sewage.
- Whether electrical outlets or the panel are near the water.
- Your insurer's name, if you have it, for your own claim records.
Frequently asked questions
Do you charge extra for towns outside Evergreen?
Scope and price are explained before work starts for every address. Distance and access are part of that conversation, so ask the dispatcher about your address.
What if my town is not listed?
Call and ask. The list covers the main communities, and dispatch can confirm nearby addresses.
Is the same emergency line used for every town?
Yes. One 24/7 line covers all of them, and the dispatcher routes the call based on your location.
