Choose the service that matches your situation
Water damage is not one job, and the right crew depends on where the water is and how long it has been there. The cards below link to each service, and the table after them matches common situations to the right page. All of them run through the same 24/7 dispatch line.
Water Damage Repair
Rebuild drywall, insulation, flooring and paint after drying.
EmergencyWater Mitigation
Stop the spread in the first days with drying equipment and moisture mapping.
EmergencyWater Damage Cleanup
Remove wet debris, sanitize and deodorize once the water is stopped.
EmergencyEmergency Water Removal
Pumps and extraction units pull standing water out right now.
EmergencyFlood Damage Restoration
Creek, storm and groundwater flooding, including basements and sewage.
Secondary serviceMold Remediation
Containment and removal of mold after moisture, following S520 practice.
Standing water on the floor is a job for emergency water removal. If the floor is dry but walls and framing are still holding moisture, water mitigation is the stage that dries them. Once the source is stopped and the water is out, water damage cleanup handles debris, sanitizing and odors.
Match your situation to the service
| What you see | Likely service | Why |
|---|---|---|
| Water flowing or standing on a floor | Emergency water removal | Extraction comes first |
| Wet walls, damp carpet, stained ceiling | Water mitigation | Drying stops the spread |
| Wet debris, smells, ruined contents | Water damage cleanup | Removes and sanitizes |
| Creek, storm or sewage water | Flood damage restoration | Contaminated water needs special handling |
| Dry but damaged drywall, floors, paint | Water damage repair | Rebuilds after drying |
| Musty smell, dark spots, past leak | Mold remediation | Finds moisture and removes growth |
Emergency pages carry the word emergency for a reason. Those are the services people call when water is still moving, and crews are reachable around the clock. The planned services, water damage repair and mold remediation, usually follow a drying job, although a mold call can come with no recent flood at all.